Another pivotal year in human history has come and gone: 2020. In its most severe form, the corona virus outbreak has ravaged the globe all year. It has made a significant difference in our lives, both at work and at home. When fighting the COVID-19 outbreak, people prefer to use their cell phones to check the availability of services and commodities and place online purchases. Retailers and e-commerce operators (including those in Los Angeles) respond to their consumers’ changing shopping patterns by using custom software development Los Angeles to develop customized mobile apps.

The corona virus epidemic has affected most brick-and-mortar and superstore proprietors. Online buying is preferred by those that adhere to social distance and lockdown norms. When faced with such choppy seas, many merchants and other business owners have already enlisted the help of online shopping. An eCommerce app may be the best option in today’s world since most online purchases are made through mobile devices.

As much as 49% of BrizFeel’s online consumers use their mobile phones to make purchases. You may take advantage of this growing trend by hiring a software development company to create an eCommerce mobile app that is both customized and faultless. Let’s look at what the future holds for mobile applications in the eCommerce industry. If you want to know what’s going on in the eCommerce business in 2021 and beyond, look at some of the most sophisticated app development trends in the industry.

Mobile eCommerce App Development Trends for 2021

  1. Chatbots

Customers’ desires and business needs are among the most important goals of e-commerce enterprises. You may accomplish this via the use of chatbots powered by artificial intelligence. According to forecasts, the use of chatbots in mobile apps for eCommerce will continue for the foreseeable future.

Chatbots that are accessible 24 hours a day, seven days a week, have the potential to enhance customer service significantly. According to Gartner’s estimations, 25 percent of chatbots can do customer care and support tasks. Companies such as Google and IBM Watson have profited from the employment of chatbots in their operations.

Now is a good time for e-commerce businesses to take advantage of it to grow sales and advertise products. In order to provide customers with delightful experiences, chatbots must first resolve their difficulties before engaging them in conversation. Small and medium-sized eCommerce businesses may benefit from the use of chatbots to provide customers with real-time, engaging experiences.

  1. The rise of voice-activated shopping

Okay, Google is a well-known catchphrase in most families across the globe. Siri and Alexa have made great strides in recent years. With the speech-based shopping feature included in the eCommerce mobile app, users can do everything from search to purchase using just their voice. There are currently several eCommerce companies and brands that have integrated speech recognition into their mobile apps. When more businesses enable their customers to use voice shopping in 2021, we can expect this trend to become even stronger. According to OC&C Consultants, voice-based transactions are expected to reach $40 million by 2022.

  1. Omni channel experiences are here to stay, and they will continue to develop.

Many online shops are building apps for the most popular Android and iOS platforms with the help of a professional mobile app development company. A cross-platform software solution that works flawlessly for both Android and iOS is a possibility if you operate an e-commerce firm. Alternatively, a software development company Los Angeles, may develop an eCommerce app for both iOS and Android.

Businesses in the e-commerce business must give their customers a seamless omnichannel shopping experience. Customers want to shop across several channels, and an app can consistently offer this experience across all of them, according to 73 percent of respondents.

  1. Safety and security have been enhanced.

Hackers find it an easy target for collecting personal and financial information from users, regardless of whether the app is for Android or iOS. Mobile fraud and scams have become increasingly prevalent. According to a Credit Union study, it has been shown that mobile phones and tablets are used in 65 percent of all fraudulent transactions.

Every year, the number of cyber-attacks and mobile-fraud instances increases, and 2021 will be no exception. Mobile app development companies may include security features, such as two-factor authentication and fingerprint scanning, into an eCommerce application for iOS or Android. Aside from the fact that no platform can be totally safeguarded against cyber-attacks, there are several other considerations.

  1. The number of individuals who purchase using their mobile devices has surged in recent years.

ECommerce is undoubtedly the wave of the future, and it is impossible to emphasize this. Purchasing mobile devices online is more popular today than before implementing COVID-19, and this trend is expected to continue in the foreseeable future. With each passing year, the number of smart phone users worldwide continues to grow exponentially. To reach a big audience with a well-designed and easy-to-use app, many businesses have sought guidance or employed the services of a reputable mobile application development company.

Besides developing a mobile-friendly website or a PWA (Progressive Web App), mobile apps are becoming an increasingly cost-effective and profitable tool for advertising in the eCommerce business, as seen in the chart below. A customized mobile app for eCommerce businesses will provide them a competitive edge over their rivals while also allowing them to take advantage of the benefits of mobile buying.

  1. The Blockchain Technology

This is a watershed moment in the eCommerce’s history industry. Blockchain technology has shown its potential in the banking, financial services, and insurance industries. Today, technology is joining with artificial intelligence and big data to generate robust and reliable software throughout the development process of eCommerce applications. The combination of blockchain with mobile technologies may improve the accuracy of revenue forecasts and the efficiency with which problems with overall business results are identified.

In addition, blockchain technology incorporated within eCommerce apps will enable in-app payments that are speedy, seamless, and secure at the same time. It is more probable that customers would remain with a firm that provides an easy payment option because they appreciate it.

  1. Digital Payment

Customers in today’s digital age want to pay fast and securely using digital means, such as eWallets, net banking, contactless cards, and so on. This is especially true for small businesses. Digital payments are here to stay, and they will continue to be the standard. Consumers will make safe and quick purchases using most e-commerce apps in the next years as digital payment methods become more widely available. Voice-based payments have the potential to be used in innovative e-commerce systems. In 2021, machine learning-based features and mobile POS (Point of Sale) integration will make the eCommerce application more user-friendly and efficient.

As software development services develop more e-commerce apps, voice commerce and social commerce features are becoming more popular.